Warranty, Returns, Cancellations & Refund Policy

Our Promise to You: Warranty, Guarantee, and Easy Returns! 

YOUR HAPPINESS, GUARANTEED: 
We know how important it is for you to feel secure in your purchase, and we’re committed to ensuring you have a great experience with our products. Regardless of any legal rights you might have, we’ve got your back! 

WARRANTY & GUARANTEE: 
Peace of Mind with Every Purchase: If your item arrives and isn’t perfect, we are here to help. For any structural issues in the workmanship or materials right out of the box, we promise to fix it or replace it, ensuring you get exactly what you paid for. 
 
Extra Coverage, Just for You: On top of the standard protection, we’re throwing in an additional two-year warranty – because we believe in our products and we want you to believe in them too. 
 
HOW OUR WARRANTY WORKS: 
Use with Confidence: Our warranty covers any structural defects from workmanship or materials, but it does not cover normal wear and tear. 
 
Let’s Keep it in Tip-Top Shape: We can’t cover damages caused by improper use, neglect, incorrect installation, unauthorized repairs, modifications, accidents, or excessive loads. To keep your product in the best condition, make sure to follow our care and usage guidelines. 
 
GETTING YOUR PRODUCT FIXED OR REPLACED: 
Easy Solutions: If something’s wrong, we’ll work hard to fix it or replace it for you. We’ve Got Options: If we need to replace your product and the original isn’t available, we’ll strive to match the color and style as closely as possible. 
 
PLEASE NOTE: 
Costs on Us: Any costs associated with our warranty are on us, but if there’s a model change, any extra costs for assembly or materials are up to you. 
Original Owner Perks: This warranty is just for you – the original buyer. 
 
CANCELLATIONS AND ORDER CHANGES: 
  
ORDER CANCELLATIONS: 
Order cancellations must be requested within 24 hours of the order being placed. If you wish to cancel your order, contact our Customer Support team for further assistance. 
If you wish to cancel an order that has already shipped, we can recall your order or you can refuse the shipment at delivery, however, a 15% restocking fee will apply. All shipping costs are non-refundable.  
 
PREORDERS AND BACKORDERS: 
You will need to contact our Customer Support team for further assistance.  
 
ADDRESS CHANGES: 
If you need to request an address change for your order, please contact our Customer Support team within 24 hours of the order being placed. Delivery Address changes must be approved by N Plus Holdings and are subject to additional rerouting fees. 

Please note we are not able to update the billing address once your order is confirmed.
 
STORAGE AND RE-DELIVERY FEES: 
All orders are delivered by a 3rd party carrier. If you are not home at your scheduled time, miss your delivery window, or need to push back your delivery date after your order has already shipped; additional charges will be applied before your order can be delivered. 
 
RETURNS AND REFUNDS:  
While our goal is to ensure that every Red Bull Racing eScooter owner falls in love with their scooter as soon as you open the box, we understand that sometimes our customers may need to return their order. We want to make this process as streamlined and transparent as possible. 
 
RETURNS: 
We stand by the quality of our products and do not accept returns on used items. All items for return must be in their original packaging, packed as received, in new condition, unused, unaltered, and undamaged. Proof of unused items will need to be verified with photos and submitted to our Customer Support team within 14 days of delivery.  

For any transit damages, please report the damage with supporting photographs within 24 hours of delivery to our Customer Support team. For any warranty returns please refer to our warranty policy above. 
 
Customers should not create their own return labels and ship a return without first securing N Plus Holdings’ authorization. N Plus Holdings will provide you with further packing instructions if the return is approved. We can either offer to provide you with a pre-paid return label for a fee of 150 USD or you can arrange for shipping with a reputable carrier and provide us with proof of shipping to the address provided by us, subject to acceptance by us.  
 
If you require a new box, let us know and we'll send you one. There will be a charge of 100 USD if you require a replacement box.  
 
Once we receive the Goods at the agreed address, we can then inspect and confirm compliance with our returns process and proceed to issue a refund. If your item is returned to us in unacceptable condition: including damaged frame, missing, dirty or worn components, used drivetrain components, scuffs and signs of use, ridden or subjected to adverse weather, poor or incomplete packaging, your item will be returned to you and considered a final sale and non-returnable. Additional charges may apply. 
 
N Plus Holdings will issue the refund minus the 15% restocking fee once the item is received and passes inspection. All shipping costs are non-refundable.  
 
CUSTOM ORDERS AND PRODUCT CUSTOMIZATIONS: 
Custom Orders for Goods that have been altered in any way for the Consumer at their request as well as the Goods that have been altered by the consumer directly during the ownership are not eligible for cancellation/return and refund. 
 
REFUNDS: 
N Plus Holdings can only process all refunds to the original form of payment. If your original form of payment is no longer available, please contact our Customer Support team for an ARN number to be provided by yourself to your banking institution for fund re-routing to your new account. Please allow up to 14-30 business days for your bank to credit the funds back to your account. 
 
AFFIRM REFUNDS: 
Refund processing times vary and can take up to 14 days, depending on your financial institution. To check your refund status, check your Affirm account and your original form of payment method. If 14 days have passed and you are still missing your refund, please contact Affirm for further support.